Creating Positive Memorable Interactions

Event Date
Thursday, May 23, 2013
Event Location
UNF Herbert University Center
12000 Alumni Drive
Jacksonville, FL
Customer Care Team, or
Additional Info
Thursday : 8:30 a.m
- 4:30 p.m, 1

Some experts say that our success comes from 15% of our skills and knowledge and 85% from the kinds of relationships we have - our ability to connect with other people and engender trust and respect. As H.M. Tomlinson said, "We see things not as they are, but as we are."

Participants will:

" Gain a deeper understanding of emotional intelligence

" Understand how our culture and belief systems impact how we relate to each other

" Identify what is a meaningful relationship

" Identify their dominant style of communication and that of others

" Identify barriers to effectively creating positive relationships

" Identify the keys to effective listening

" Demonstrate effective listening skills

" Describe and demonstrate non-verbal communication cues

" Describe what is assertive communication

" Demonstrate assertive communication skills

" Learn five strategies to develop assertive communication skills

" Practice non-defensive communication

Tags: University of North Florida, Division of Continuing Education, Business, Workplace Relationships
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