Can I Keep My Email Address If I Change My Internet Provider?


Q: I am considering changing my internet service provider. However, a lot of my accounts on other websites are connected with the email address from my ISP. Is there any way I can keep my email address even if I change my ISP? If not, is there a service that will forward my emails from my old email address to my new email address?

A: Unfortunately, when you change service providers, you cannot take your email address with you. It's just like it used to be in the old days with phone numbers; you just can't transfer them. When you close that account, your email address will be closed with it. Also, there isn't any service that can forward your emails after you close the account either. Only the ISP could do that since they own the email servers, and it doesn't make good business sense to help people leave their service. The smartest thing to do is get an email account that will move with you. You can get a free email account from Gmail, Yahoo Mail, or, just to name a few. Then, once you have setup your new email account, you can set up forwarding on your old ISP email account to your new email address before you close it. You'll have to manually change those accounts online, but this will make it much easier. If you setup a Gmail account, you can create filters that automatically label any email addresses are forwarded from your old account so that you can keep track of which companies are still using your old email address. 

To setup email forwarding in Comcast/Xfinity email, go to and sign in. Then click Email Settings, and Email Forwarding. 

To setup email forwarding in follow these instructions.

These are the two major Internet service providers in Jacksonville. If you are using a different Internet service provider, let us know in the comments down below. 

1 comment on this story | Add your comment
Please log in or register to add your comment

Buy a domain name. Costs the price of a few good cups of coffee per year. Set up your own email address ( Now you will never have to change it again, forever. I did this after changing ISPs twice. lowest cost one I found is at Internetdirectsolutions dot com. You don't need hosting, just a domain and email plan. GoDaddy does the same thing. Wednesday, January 28, 2015|Report this